FAQ
Promotions
Account and Membership
Order
- How do I order?
- How do I add to bag?
- How do I apply discount or voucher code?
- How do I know if my order is confirmed?
- Do I need an account to place an order?
- How do I amend my order?
Payment
Delivery
- What should I do if my delivery or return pick up failed?
- Why my order is delayed?
- What are the delivery methods and time?
- How much is the delivery fee?
- Why free shipping is not applied for my order?
- How do I track delivery
Return/Refund
- How do I return an item and get a refund?
- What is your return policy?
- What is your exchange policy?
- When will I get my refund?
- Will I be refunded with delivery fee for returns and refunds?
- What will happen if my return is rejected?
Others
- How do I contact Customer Care?
- Do you have 'send as gift' option?
- Can I find the same products online as in Dorothy Perkins stores?
- Can I earn wt+ points when I shop at Dorothy Perkins Online?
- Can I redeem my wt+ points when I shop at Dorothy Perkins Online?
- How can i apply for a job?